Lowongan Kerja Hotel – Guest Service Officer Terbaru 2012
Lowongan Kerja Hotel – Somerset Surabaya Hotel & Service Residence , managed by Ascott International Management which is the largest global serviced residence operator in over 55 cities across 23 countries in Asia Pacific, Europe and Gulf Region, invites suitably qualified persons to apply for :
Guest Service Officer
- A Guest Services Officer is responsible for welcoming and attends to the needs of the guest during their stay and charges for their expenses upon check out.
- Welcoming the guest through-out the procedure and register them.
- Handle and follow through guests requests and enquiries within the appropriate time and procedures.
- Monitoring guest’s balance record and follow up with payment collections.
- Manage the room upselling to get more room revenue.
- Executes the daily routine works in accordance with each procedure.
- Balance cash, Cheques, currency, credit card, she/he receive and hand them to cashier’s drop.
- Communicate with all residents to provide a best service to the guest.
- Follow up all guest request, complain, immediately through the standard procedure.
- Identifying the VIP guest and Long Staying Guests arrival list from the system on daily basis.
- Allocating VIP room and Long Staying Guest room as per guest request and prepare the amenities.
- University / Diploma education background with good attitude and pleasant personality. Minimum 1 years’ experience in the same position in an International star rated hotel
- Fluent written and spoken English,
- strong leadership skill and excellent knowledge on the position offered,
- customer service orientation,
- trustworthy and endures under work-pressure
Information provided will be handled strictly confidential and be used only for consideration.
All qualified candidates are invited to email CV enclosed with photo,relevant certificates, 2 references and salary expectation.
Please type the applied POSITION in the Subject column and submit your resume not later than 14June 2012to:
Human Resources Department
Somerset Surabaya Hotel & Serviced Residence
Jl. Raya Kupang Indah
or facsimile: 731 4566
Only short listed candidates will be notified for further process